FAQ

HOW DO I ORDER FROM SnaxNGrox.com?

Help-who do I contact? support@snaxngrox.com 

I have a question about a product - who do I email? support@snaxngrox.com

To purchase a product on our site, select from the available product categories or SALE items. Simply click on the item you wish to buy, select the size, quantity and click 'ADD TO CART'. If you would like to continue shopping and select another item, you may freely return to other spce products or SALE pages and continue shopping. You may add an item at anytime, update quantities, or remove and item by clicking 'view' or 'edit your cart'. This will take you to a summary page of your shopping cart. Here you can also receive an estimate on shipping costs to your destination.

Once you are happy with your order click the ‘CHECKOUT’ button and you will proceed to setting up your account details, through to confirming your order — it’s as simple as that. Please note you will need your credit card or pay-pal details handy, including the delivery address to finalize your online shopping experience. When we receive your order we will send you a confirmation email with your order number and order details attached. Please make sure all details in the address field are correctly filled in-most importantly including email, telephone and delivery address. If not please e-mail us at support@snaxngrox.com

VIEW & TRACK ORDERS
All orders are dispatched from our warehouse facility that is based in New Jersey. We use FedEx, UPS or USPS courier services to deliver your order.

Once your order is dispatched you'll receive an email from SnaxNGrox.com containing your tracking number and the assigned courier who will deliver your order. If you don't receive this email and would like to obtain your tracking number, please login to your account and view your Order Details or contact SnaxNGrox.com using the Contact Us form or email at support@snaxngrox.com.

Once you have your tracking number you can track your order by clicking on the tracking number or by visiting shipping carrier's website using tracking number assigned to your order.

CAN I CHANGE OR CANCEL MY ORDER?
Yes, you can change your order whilst you are still browsing and shopping, simply remove it from “Your Cart”. After your order is placed and payment has been made, it's still possible to cancel your order within 4 hours of placing an order. If you want to change your order, simply cancel the order and submit a new order. Once the order is processed, you will no longer be allowed to cancel it. The order will be sent to you and then if required you could return it to us. Refer to our Return Policy for more details. SnaxNGrox.com will always try to ensure that our customers are happy. If you have any problem with your order, please Contact Us and we'll do our best to make everything right.

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